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1. How do I get a dead animal in the street picked up?
2. How do I get a trap from Animal Services?
3. I lost my pet. Is it at the City of Garland Shelter?
4. Is there a limit of pets a citizen can own?
5. What are your fees?
6. Where is Animal Services located and what are their hours?
7. Where is the Pet Adoption Center?
8. How do I report a coyote sighting?
9. What are the fence requirements for Pit Bull dogs?
10. What are the rules regarding rabies vaccinations?
11. Who can get rabies?
12. How can I protect my animals and myself?
13. What should I do if my pet gets bitten by a rabid animal?
14. What should I do if I am exposed to rabies?
15. Who can I contact if I have more questions about rabies?

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1. What is the City of Garland's total budget?
2. What is the City of Garland's General Fund budget?
3. What is the City of Garland's current ad valorem tax rate?
4. What is the sales tax rate in Garland?
5. What portion of the sales tax does the City of Garland receive?
6. How many employees does the City of Garland have?
7. How can I view the City of Garland's Budget?
8. What is the typical Garland residential monthly utility cost?

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1. I saw a City of Garland posting on a job board and I can’t locate it on the City of Garland website. Is it still available?
2. How can I check the status of my application?
3. How do I apply for a position with the City of Garland?
4. How do I find out if I am qualified for a position?
5. How may I verify that my application was submitted and received?
6. May I apply for several positions at once?
7. Do I have to provide a response to all application questions?
8. May I update my contact information, application or add an updated resume?
9. Will I be informed if I am not being considered after I interviewed for a position?

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1. What is a citizen complaint?
2. Why might a citizen complaint be refused?
3. What happens if a citizen complaint is accepted?
4. When a citizen complaint is accepted, does the person filing it have to present the case to the Court?
5. What can a person do to make it more likely that a citizen complaint is accepted?
6. What should a person do if their complaint is rejected?

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1. How do I contact the Office of the City Secretary?
2. Where is the office of the City Secretary?
3. Where can I find copies of minutes and agendas?
4. Where can I obtain or file a claim against the City?
5. How do I apply for appointment to a Board or Commission?
6. Where is the office of the City Secretary?

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1. What is a comprehensive plan?
2. Why have we created the Envision Garland 2030 Comprehensive Plan?
3. How does Envision Garland affect my property?
4. How has the public been involved in Envision Garland?
5. How will Envision Garland be accomplished?
6. Will there be updates to Envision Garland? When?

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1. What is Disc Golf?
2. Do you need special equipment?
3. Are reservations needed?
4. Basic Rules of Scoring
5. What happens if a disc goes over the fence of the GP&L substation near Hole 1?

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1. Why do I need a disaster supplies kit?
2. How do I prepare for a tornado before it strikes?
3. What hints do you have for recovering from flood or water damage?
4. We had a storm last night. Why didn't I get a CodeRED Weather Warn call?
5. What is the difference between a severe weather watch and a severe weather warning?

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1. How many children will you need to plan for?
2. What are the ages of the children in your plan?
3. What issues will you need to consider if you have to evacuate?
4. What if a child is away when a disaster strikes?
5. What about children with special health care needs?

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1. What is the CodeRED telephone emergency notification system?
2. What is CodeRED Weather Warn?
3. We had a storm last night. Why didn't I get a CodeRED Weather Warn call?
4. How does CodeRED work?
5. What do I do if I receive a CodeRED message?
6. When will the CodeRED system be used?
7. How do I make sure that I am notified?
8. What if I opted in for the Weather Warning system and decide I no longer want to receive the automatic weather warning messages?

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1. What special health-related issues have to be considered?
2. What special medication needs have to be considered?
3. What special mobility needs must you consider?
4. Does the elderly person you are planning for require special medical equipment?

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1. What is hazard mitigation?
2. Why do we need a hazard mitigation plan?
3. What are some examples of mitigation actions?
4. What is the planning process for hazard mitigation?
5. What are some hazards identified by the City’s Hazard Mitigation Action Planning Team?

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1. When are the outdoor sirens used?
2. Why can’t I hear the outdoor warning siren in my house?
3. When are the outdoor warning sirens tested?
4. Why do we test the outdoor warning sirens so often?
5. Why was the siren sounded when it was sunny outside?
6. What do you do when a outdoor siren sounds?
7. Where are the outdoor warning sirens?
8. Do the outdoor warning sirens cover all of Garland?

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1. How do I protect myself and my family during tornado threats?
2. How do I stay safe after a tornado?
3. Why can't I hear the warning siren inside my house?
4. What are some tornado fact versus fiction tips?

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1. Who do I contact for questions concerning my recycling, trash pick up, the landfill, or transfer station?
2. I’m new to Garland. How do I start residential garbage or recycling service?
3. I’m having collection problems. What should I do?
4. EWS left a note on my container or door. What does it mean?
5. When the weather is bad, will EWS provide service?
6. How do I report a concern with an EWS vehicle?
7. Does Garland offer waste collection and recycling programs for businesses?
8. When is my trash, recycling and brush bulky goods collection day?

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1. What length should my tree branches be?
2. Will Environmental Waste Services pick up tree trunks?
3. I trimmed my trees on Saturday, but my collection day is not until Thursday. When can I set out my tree trimmings?
4. My brush pile is all over the front yard. Will Environmental Waste Services pick it up?
5. Do I have to remove hinges and nails from fencing?
6. Do I have to remove concrete from fence posts?
7. A storm damaged my trees and shrubbery. How do I get the broken limbs picked up?
8. A tree/limb has fallen in my yard/driveway. How can I get it removed?
9. I have extra bags of trash that won’t fit into my trash cart. Can I set them out for bulky collection?
10. Do I have to put things in boxes that I set at the curb?
11. Do you pick up shingles?
12. I am doing a large remodeling job. Can I put my tear-out materials out for weekly collection?

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1. What is the city’s experience in servicing commercial waste accounts?
2. What is the collection frequency for recycling service for commercial accounts?
3. What are your collection days?
4. What can I dispose of in the container(s)?
5. Do I have to sign a contract?
6. How will I be billed?
7. What is the charge if I need an extra dump between service days for a front-load container?
8. What if I need to change the container size or collection frequency after I sign a service agreement?
9. How can I prevent other people from using my container?

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1. How many vehicles come to the Landfill each day?
2. What types of waste can be disposed of at the Landfill?
3. I have an old lawn mower. Can it be disposed of at the landfill?
4. Do you take tires at the Transfer Station or Landfill?
5. What is the cost of disposal?
6. Who can I call for more information about the Hinton Landfill, or Transfer Station?

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1. Where do the recyclables go when they leave my curb?
2. Do I have to remove labels and lids?
3. How clean do containers have to be before I recycle them?
4. Why can’t I recycle plastic bags in my blue cart?
5. Do I have to bag my curbside recycling?
6. Why do I have to flatten cardboard?
7. Can I recycle pizza boxes?
8. Why can’t I recycle broken glass (such as a window) and dishes?
9. Who can I contact about starting a recycling program or garbage collection at my apartment complex or business?

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1. Who do I contact with questions concerning my trash pick up?
2. How many trash containers may I have at my residence?
3. My trash or recycling container is damaged, what will it cost to repair it?
4. My trash (or recycling) container has a foul odor. What can I do?
5. Where and when should I put my green trash container on pick up days?

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1. How can I obtain a copy of the Medical Report related to the time I was transported by the ambulance?
2. Are all of the ambulances staffed with Paramedics?
3. Can I fill out a request and wait for my report?

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1. How do I apply for a position with the City of Garland?
2. Do I have to be a U.S. citizen?
3. Can I pick up an application now?
4. Where can I pick up an application?
5. Do EMT/Paramedics get preference in the hiring process?
6. Can I transfer my State Fire Certification from another state to Texas?
7. Will I get paid more if I have a degree?
8. If I am already a certified firefighter will I have to go through firefighting training?
9. Do I have to be a certified Paramedic or Firefighter?
10. Do you take applications throughout the year?
11. Is there one Civil Service Test for all the cities in the metroplex?
12. Where can I obtain study material for the Civil Service Test?
13. Can I volunteer as a firefighter in the City of Garland?

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1. Who do I contact to set up a program at my school or at the fire station for a group of kids or young adults?
2. Who do I contact for career day at my school or for a job fair?
3. Does the Fire Department provide educational programs for businesses?

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1. Why does a Fire Engine respond with an ambulance on medical calls?
2. Are Fire Engines staffed with medically trained personnel?
3. What is the difference between a fire engine and a fire truck?
4. How many firefighters does each fire apparatus respond on incident calls?

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1. What is a 100-year floodplain?
2. What is a Special Flood Hazard Area (SFHA)?
3. Am I required to carry flood insurance?
4. Is my home or business in the floodplain?
5. My mortgage company says my home or business is in the floodplain, but I disagree. What can be done to address this?
6. How do I obtain an Elevation Certificate?
7. When can I develop in the floodplain?
8. What is a Floodplain Development Permit?
9. What is the difference between FEMA designated zones A, AE, X (shaded), and X?
10. What is the floodway?
11. What is a LOMA, LOMR, LOMR-F, or CLOMR?

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1. What do the Friends of the Library do?
2. How do I join the Friends of the Library?
3. What is AmazonSmile?
4. How do I shop at AmazonSmile?
5. How do I select a charitable organization to support when shopping on AmazonSmile?
6. How much of my purchase does Amazon donate?
7. Can I receive a tax deduction for amounts donated from my purchases on AmazonSmile?
8. How can I learn more about AmazonSmile?
9. Can I donate old books and magazines to the library?

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1. What rental facilities are available at the Granville Arts Center?
2. Can I see what the rental facilities look like?
3. Where is the Granville Arts Center located?
4. How do I rent one of the facilities at the Granville Arts Center?
5. Where can I find information and a schedule of the upcoming events at the different theatres?
6. How can I purchase tickets for events at the Granville Arts Center and the Plaza Theatre?
7. Can I tour the rental facilities?
8. Where is the Plaza Theatre located?
9. How do I rent the Plaza Theatre?
10. Where can I find information and a schedule of the upcoming events at the Plaza Theatre?
11. How can I purchase tickets for events at the Plaza Theatre?

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1. How do I book my event at The Atrium?
2. Is there a deposit and if so, how much is it?
3. When is my final payment due?
4. May I bring in my own food or use my own caterer?
5. May I bring in any alcoholic beverages?
6. Are security guards required for my event?
7. What should I consider when selecting my vendors?
8. Does the rental of The Atrium include the lobby and the courtyard?
9. Can Atrium chairs and tables be used in the courtyard?
10. What is the time period for my reservation?
11. Can I purchase additional hours?
12. Can I provide my own entertainment?
13. Which forms of payment are acceptable?
14. What kind of parking is available?
15. Are dressing rooms available?
16. Will an Atrium staff member be present during my event?

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1. Do you take appointments?
2. What is TVFC program?
3. Do I have to pay for the vaccines under the Texas Vaccines for Children Program?
4. Who is eligible for the Texas Vaccines for Children (TVFC) Program?
5. What do I need to bring to get my child immunized?
6. Can I bring my sick child to your clinic to see a doctor?
7. Do you accept out-of-state Medicaid?
8. Do you accept insurance?
9. Do you give discounted services to Garland residents?
10. Can you give some of my child’s immunizations on this visit and some on the next visit, so that my child will not get so many injections at one time?
11. Do you provide titer lab tests to check immunity levels?
12. Do you provide testing for sexually-transmitted diseases (STDs) or drug testing?
13. Do you offer physical exams or athletic physicals?
14. Are you affiliated with the Parkland Health and Hospital System?
15. What should I do if I am bitten by an animal?
16. Why should I register my child on ImmTrac, the Texas immunization registry?
17. Why should I register myself on ImmTrac, the Texas immunization registry?
18. I’m an adult. What immunizations do I need?
19. What are the requirements of the new state law regarding meningitis immunizations for college students?

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1. What is the museum’s address?
2. When is the Landmark Museum open? And why is it not open more?
3. How much is admission to the Landmark Museum?
4. Do you do field trips for schools, seniors, scouts, or private tours?
5. Can I go inside the Tinsley-Lyles House or the 1910 Pullman Coach Car? And when will they be open to the public?
6. What is inside the museum?
7. How can I learn more about Garland history?
8. What does the Garland Landmark Society do and how can I join?
9. How do I volunteer?
10. I am looking for historic Garland photos to purchase. Who do I contact?

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1. What is fair housing?
2. What practices are protected under the law?
3. What if I've been discriminated against?
4. What does housing discrimination look like?
5. What can housing discrimination feel like?
6. What can you do about housing discrimination?
7. What are my fair housing rights?
8. What should I know about predatory lending?
9. Where can I find more basic facts about the Fair Housing Act?

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1. ¿Qué es la Vivienda Justa?
2. ¿Qué practicas son protegidas bajo la ley?
3. ¿Qué sucede si he sido víctima de discriminación?
4. ¿Como se identifica la discriminación de vivienda?
5. ¿Cómo se siente cuando ha sido discriminado?
6. ¿Como se puede resolver discriminación de vivienda?

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1. What if I have a fair housing complaint against my current landlord?
2. What are the income limits for receiving Section 8 Rental Assistance?
3. What are the latest utility allowances?
4. Who is responsible for the security deposit or deposit on utilities?
5. How much rent does a Housing Choice Voucher holder pay?
6. Must a landlord rent to a Housing Choice Voucher holder if there is a unit available?
7. Can a Housing Voucher be transferred to another agency?
8. Who finds the unit to live in?
9. Can a person take an application home to fill out in advance?
10. If a family is on the waiting list in another city, can it transfer to the Garland Housing Agency waiting list?
11. Does a Voucher holder have to live in an apartment?
12. How many Section 8 Housing Choice Vouchers are available through the City of Garland Housing Agency?
13. How much is the deposit on a unit?
14. Is an individual eligible for housing if he/she has a job?
15. How long does it take to get rental assistance once a family is on the waiting list?
16. What if there is an emergency?
17. What do we bring when we apply?
18. How do you get on the Garland Housing Agency waiting list?
19. How does an individual or family get on Section 8 in Garland?
20. Does the City of Garland have public housing?
21. How does Section 8 Rental Assistance differ from public housing?
22. Does the Garland Housing Agency offer the Housing Choice Voucher Home Ownership program?

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1. What is the Housing Choice Voucher Home Ownership Program?
2. Who qualifies?
3. How do I know I'm ready for home ownership?
4. What is an eligible home?
5. Will you find me a home to live in?
6. Will I need to get my home inspected?
7. What about financing?
8. Can my family help me buy the home?
9. Am I limited to how much I may pay for a home?
10. How do I make the mortgage payments?
11. What do I pay for?
12. Are there ongoing requirements?
13. Will I still have to have a re-certification meeting each year, even after I purchase the home?
14. Are there any time limits?
15. Can I purchase another home?
16. Will purchasing a home make me ineligible for other assistance programs such as food stamps, Medicaid and Medicare?
17. What if I have trouble maintaining my home or paying my mortgage?
18. What if I get terminated from the program?

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1. What is the payment standard?
2. What if the tenant has people living with them that are not on the lease?
3. How do I handle a tenant that damages my property?
4. What do I do if I need to evict the tenant?
5. What if the check from the housing agency is late?
6. How much am I allowed to charge for rent on the Housing Choice Voucher Program?

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1. How do I apply for a position with the City of Garland?
2. I saw a City of Garland posting on a job board and I can’t locate it on the City of Garland website. Is it still available?
3. How do I find out if I am qualified for a position?
4. How may I verify that my application was submitted and received?
5. How can I check the status of my application?
6. May I apply for several positions at once?
7. Will I be informed if I am not being considered after I interviewed for a position?
8. Do I have to provide a response to all application questions?
9. May I update my contact information, application or add an updated resume?

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1. Is the hotline for City employees only?
2. How do I report Fraud, Waste, or Abuse (FWA)?
3. Where does the hotline right?
4. Is the hotline confidential?
5. How much evidence do I need to make a report?
6. What can I report?
7. Will my manager be informed of my call?
8. Can I be retaliated against?
9. Who performs the investigation?
10. When will I find out the results of my complaint?

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1. How much will subleasing cost?
2. Does the City have development ordinances that govern sublease tracts?
3. Who at the City do I need to talk to for doing a sublease and construction/use questions?
4. Is there an application for the sublease?
5. What can I build on the tract?

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1. What does the Library Board do?
2. Where do I find the Library Board agendas and minutes?
3. How do you become a Library Board member?

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1. How do I get a Nicholson Memorial Library System card?
2. How old do you have to be to get a library card?
3. What types of identification do I need to get a library card?
4. Can I check my library account online?
5. How do I find out what my PIN is?
6. What if I do not remember what phone number I have in my Library account?
7. Can I see what items I have checked out?
8. Can I see what items I have requested/placed on hold?
9. Can I see what items I have requested through inter-library loan?
10. Do library cards expire?
11. Why can't I login?

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1. Can I access the Library Catalog online?
2. How long can library materials be kept?
3. How do I renew my library materials?
4. Can I renew my items over the phone?
5. Can I renew my items online?
6. Where can I return library materials?
7. How much are overdue fines?
8. What happens if I lost or damaged an item I borrowed from the Library?
9. How do I pay fines online with a credit or debit card?
10. How do I place a hold?
11. Does the Library have downloadable books? Videos?
12. Do you have Garland Independent School District (GISD) textbooks at the library?
13. Does the Library have a Cole (Criss-Cross) Directory?
14. Can I donate old books and magazines to the library?

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1. How can I get a job at the library?
2. How do I make a memorial donation?
3. Has the Library's website address changed?
4. Who do I contact if I have trouble using the website?

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1. Does your library offer storytimes?
2. What are the ages for the storytimes?
3. Do you have to have a library card to attend a program?
4. How do I find out what's going on at the Garland Libraries?
5. Does the Library offer proctoring?
6. Does the library have a Notary Public?

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1. Where can I get information on an arrest warrant?
2. I filed a Motion and it has been denied by the judge. Can I speak to the judge regarding this matter?
3. I pressed charges on someone, but now I want them dropped. What do I do?
4. Can you tell me what time and date is my Court setting?
5. I have a court date set. Can I come in and pay my ticket before the court date?
6. My deadline has passed to complete, return certificate, or obtain driver's record from the Department of Public Safety for the Driver Safety Course. What do I need to do?
7. Someone was issued a ticket and used my name, how can I get this corrected?
8. Does the Court allow extensions to pay fines?
9. I received a letter from the Department of Public Safety regarding the suspension of my driver's license. How can I get this corrected?
10. I am planning on getting married. Can one of the Municipal Judges perform the services?
11. If I paid my fine and now I want to change the judgment; what should I do?
12. If a family member or friend is held in jail in some other city, on a Class C Garland ticket, can I post a bond or pay the Capias fine at the Municipal Court in Garland?

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1. How do I report a large pothole that has developed in front of my house?
2. Since the implementation of the stormwater permit, is the water quality improving?
3. Where can I get a Toll Tag?
4. Who do I call to find out about bus and light rail service?
5. Who do I call to get my car registration renewed, title transfers or handicap plates/stickers?
6. How do I obtain a tree removal permit?
7. How do I request a Zoning verification letter?
8. What is the difference between the sanitary sewer system and the storm drain system?
9. What can I do to help?
10. Where can I find copies of minutes and agendas?
11. Where can I obtain or file a claim against the City?
12. How do I apply for appointment to a Board or Commission?
13. Is the Stormwater Management Department part of the Water Department?
14. I think I need a storm drain inlet installed near my property. Who do I call?
15. Where is the Office of Neighborhood Vitality located?
16. How do I register my homeowner's or neighborhood association with the City of Garland?

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1. How do I access the Online Resources?
2. Do you have tutoring at the library?
3. Does the Library have any online genealogy resources?
4. Does the Library have an online language learning program?
5. I am having trouble using the Online Resources. Whom do I contact?

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1. What is OverDrive?
2. How do I download digital books from the catalog?
3. Is there an app?
4. Are there instructions?
5. Are there help pages?
6. Is OverDrive up and working?
7. What does "Privilege has expired" mean?
8. Why are the downloadable books not always available?
9. Can I request the library buy certain downloadable titles?
10. Why does the library not have this book? Or only has the eBook format?
11. Who do I contact if I am having problems with OverDrive?

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1. What are the park hours?
2. When is open gym basketball at recreation centers?
3. How do I host a special event in the City or at a park?
4. Can we have a band, DJ and speakers in the park?
5. Who do I contact with a park maintenance concern?
6. Where do I report high weeds or trash in ditches, parks, medians, golf courses, parkways, and public facilities?
7. The sprinklers are going in a median or park during the day, who do I report it to?
8. Why are the restrooms/water fountains closed from November through April?
9. Do I need a permit for a bounce house?
10. What to do if I see a snake in the park or on the trail?
11. Can we sell items in the park?
12. Is there a public boat ramp at Lake Ray Hubbard?
13. How do I transfer a Boat/Jet Ski title?
14. Do I have to have a license to fish in park ponds?
15. Can I fly model airplanes or shoot archery in the park?

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1. Where is the Planning Department located?
2. Can you provide me with a survey of my property?
3. Can you provide me with blueprints of my residential or commercial property?
4. What is the development process for the City of Garland?
5. Where do I find the Garland Development Code?
6. Where can I find allowed uses by zoning district?
7. Where can I find zoning information for property in the City of Garland?
8. How do I request/schedule a pre-submittal meeting?
9. What are the various development fees?
10. A change of zoning sign has been placed on a property, what is proposed?
11. How do voice my comments to a notification letter?
12. What is Plan Commission’s role in the development process?
13. When are Plan Commission Meetings?
14. Where are Plan Commission Meetings held?
15. How do I view/locate an agenda?
16. How do I view/locate the minutes?
17. Where can I find copies an ordinance or a plat?
18. Can I remove landscaping on a commercial property?
19. How do I find the population of Garland?
20. What is a comprehensive plan?
21. Why have we created the Envision Garland plan?
22. How will Envision Garland affect my property?
23. How has the public been involved in Envision Garland?
24. How can I find out more about the public's involvement in the planning process?

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1. How do you use 911?
2. When should you use 911?
3. How does 911 work?
4. How do I report a non-emergency?

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1. How can I find out if someone is in the Garland Detention Center (Jail)?
2. Where is the Garland Detention Center (Jail)?
3. When is the Detention Center (Jail) open?
4. What type of facility is the Garland Detention Center?
5. Where is the Dallas County Jail?
6. When are prisoners arraigned?
7. When is visitation times?
8. When can prisoners make telephone calls?
9. How is a prisoner's property released?

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1. What is a gang?
2. Can a gang or gang member be identified from clothing alone?
3. What indicators or signs should I look for in my child that he/she is involved with gangs?
4. How can I discourage my child from joining a gang?

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1. What is the citizen police academy?
2. What topics are covered?
3. When and where does the academy meet?
4. How do I sign up?
5. What happens after graduation?

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1. Does the Library have computers I can use?
2. Can I use my USB memory drive at the Library?
3. Can I use my CDs or DVDs at the Library?
4. Can I use my floppy disks at the Library?
5. Do you have wireless access at the Library?
6. Does the library have laptops?
7. Does the Library have a fax machine?
8. Does the Library have a scanner?
9. Does the Library have a color printer or photocopier?

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1. How do I submit a bid?
2. What are informal bids?
3. What is a sealed bid?
4. How do I view awarded bids?

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1. Which Garland intersections will be monitored by red light safety cameras?
2. Wouldn't it be more effective for the light to stay yellow longer?
3. What recourse do I have if I believe the notice of violation was issued erroneously?
4. How much is the fine? What about my driving record?

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1. What is an area plan?
2. How will this affect my property?
3. Who should I contact, if I have additional questions?

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1. Do I need a permit for my event?
2. How do I apply for a special events permit?

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1. What is the Storm Drain Inlet Marker Project?
2. What areas can we mark?
3. Why mark storm drain inlets?
4. Who do we contact?

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1. Since the implementation of the stormwater permit, is the water quality improving?
2. What is the difference between the sanitary sewer system and the storm drain system?
3. What can I do to help?
4. Is the Stormwater Management Department part of the Water Department?
5. I think I need a storm drain inlet installed near my property. Who do I call?

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1. What is the Storm Drain Inlet Marker Project?
2. What areas can we mark?
3. Why mark storm drain inlets?
4. Who do we contact?

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1. A pothole on my concrete street was recently repaired with asphalt. Why wasn’t the repair made with concrete?
2. Can the Street Department do something to eliminate the water that constantly stands in the street in front of my house?
3. Does the Street Department maintain street lights?
4. Does the Street Department maintain traffic signals?
5. Does the Street Department sweep residential streets?
6. My street is deteriorating and I believe it should be replaced. How do I get my street to be considered for reconstruction?
7. The sidewalk and curb in front of my house are damaged. Does the Street Department maintain sidewalks and curbs?
8. How do I report a large pothole that has developed in front of my house?

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1. Does the Library have meeting rooms the public can use?
2. Does the Library have study rooms the public can use?

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1. Will the City Survey my property?
2. Does the City have a copy of the survey that I got when I bought my home?
3. Where can I get a copy of a subdivision plat?

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1. Are the pools open year round?
2. What are the pool hours?
3. Do I need to wear a bathing suit?
4. Do the aquatic facilities accept credit cards?
5. Where is Surf and Swim located?
6. Do guests that choose not to swim still have to pay admission?
7. Can I re-enter the park if I leave?
8. Can outside tables & chairs or pop-up canopies be brought into the Aquatic facilities?
9. Can outside food & drinks be brought into the Aquatic facilities?
10. Are guests allowed to bring outside coolers into the park?
11. Do the aquatic facilities have lifeguards on duty?
12. Do the facilities have life jackets available for use?
13. Are outside flotation devices allowed in the park?
14. What is the aquatic facilities severe weather policy?
15. Do the aquatic facilities have adult to child ratios for groups, camps and day cares?
16. Is smoking allowed in the park?

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1. Can I pay my City of Garland property taxes online?
2. Can I view and print my tax statement online?
3. Do I have any other payment options?
4. Does your office have a drop box for payments?
5. How do I obtain a receipt for my payment?
6. I am over the age of 65. Do I have to pay taxes on my home anymore?
7. I am over-65 and/or disabled and I can't afford to pay my taxes. What do I do?
8. I just turned 66. Does that mean my taxes will no longer go up?
9. I placed my payment in the mail on January 31. Why did I receive a delinquent statement?
10. Is there a fee associated with using my credit card or for doing an E-check?
11. The collection attorney sent a letter regarding my delinquency and I don't have the money to pay. Should I wait until it goes to court?
12. What if I cannot pay the bill in full before February 1?
13. What if my payment is delinquent because I did not receive an annual notice?
14. What is the difference between a real property account and a business personal property account?
15. What kind of payments can I make online?

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1. Where can I get a Toll Tag?
2. Who do I call to find out about bus and light rail service?
3. Who do I call to get my car registration renewed, tittle transfers or handicap plates/stickers ?
4. Who do I call to get my drivers license renewed, driving record or other license related matters?

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1. Can I pay my City of Garland utility bill online or by phone?
2. What kind of payments can I make online or by phone?
3. Can I use a prepaid debit card to pay online or over the phone?
4. Is there a fee associated with making credit card, ATM, debit card or electronic payments?
5. Why is there a fee associated with these payments?
6. I am a Residential customer. What do I do if my bill is $700 and the maximum transaction amount is $600?
7. I am a Commercial customer. What do I do if my bill is $3,000 and the maximum transaction amount is $2,500?
8. Can I make credit card, ATM/debit card or electronic payments at the Customer Service office or Drive Thru?
9. What if my utility service has been disconnected and I pay online or by phone using the Western Union Speedpay service?
10. What if I have a problem when I’m paying my utility bill online or over the phone?
11. What if my credit card has expired?
12. Is your credit and debit card process Payment Card Industry (PCI) compliant?
13. Can I view my current or previous utility bills online?
14. What do I do if I can't pay all of my City of Garland utility bill and need to make payment arrangements?
15. I am having financial difficulties and can’t pay my utility bill. Is payment assistance available?
16. What do I do if my services are disconnected for non-payment and it's after 5 p.m.?
17. How much is the deposit for utility services? Do I have to put down a separate deposit for electric, water and trash pick-up?
18. I'm moving to another city. Can I get a Letter of Credit sent to my new utility company?
19. Do I have any other payment options?
20. Can I view utility bill inserts online?
21. I have a new meter, and I think it is one of those that can be read remotely instead of by a meter reader. What does this mean?
22. I don't think my City of Garland utility bill is correct. Can I get someone to come out and re-read my meters?
23. Can I pay my utility bill at a location other than Downtown Garland?
24. Can you draft my City of Garland utility payment from my bank account each month?
25. Can I apply for or cancel City of Garland utility services by telephone, or do I have to come into your office?

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1. How does it work?
2. Is my account information secure?
3. How will I know that you have my reading and not someone else's?
4. Will the radio frequency interfere with my television or phones?
5. Does someone need to come into my home to change meters?
6. Will I need to be home when you install the automated meter reading device?
7. I had a tag on my door asking me to call to schedule an appointment. Why do I need to do that?
8. Will Garland Power & Light need to turn off my service?
9. How will I know the person at my door is working on this project?
10. Will I still be able to view the meter reading?
11. Will my water meter be replaced with an automated meter?
12. How does the automated meter reading benefit customers?

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1. What are the benefits of being on Automatic Bank Draft?
2. Who can sign up for Automatic Bank Draft?
3. How much is the fee to be on Automatic Bank Draft?
4. When will my Automatic Bank Draft start?
5. Will I continue to receive a bill?
6. How will I know when the money will be taken out of my account?
7. Can I select the date to have my payment taken out of my account?
8. What if I don't have money in my account on the draft date?
9. Can I specify how much you can draft from my account?
10. What if I change financial institutions (bank, savings and loan, credit union)?
11. Can I pay from my savings or credit union account rather than a checking account?
12. What if I move to another address in Garland?
13. The utility account is not in my name. Can I still pay from my bank account?
14. What if I have more than one utility account?
15. Can I continue to contribute to the Provide Aid in Dollars (P.A.I.D.) Program?

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1. How will I know if I am signed up on E-Bill?
2. Will I still receive a paper bill via regular mail?
3. Is there a fee for the E-Bill service?
4. I think I should have received my E-Bill by now, but I haven't. What should I do?
5. What happens if I am late in paying my bill? Will I receive the past due notice by email?
6. How can I pay my E-Bill?
7. Can I still view utility bill inserts if I am receiving E-Bill?
8. Can I still have a paper copy of my utility bill for my records?
9. What is my password to open the link to my E-Bill?

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1. How often is my water tested?
2. What is the hardness of my water?
3. Why does North Texas Municipal Water District add chlorine to the water?
4. Why does my water look cloudy?
5. What are the white particles coming from my tap?
6. What is the pH of Garland's water?
7. Why is my water discolored? Is this safe?
8. Why is fluoride added to the water?
9. How do I get information on bottled water and home filters?
10. Why does my water have an earthy taste and odor during the summer months? Is the water safe to drink?

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1. Is the water safe to drink?
2. What causes taste and odor change?
3. What are the conditions for an algal bloom to occur in Lake Lavon?
4. What are the steps the district takes to control the taste and odor?

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1. What is a sanitary sewer clean-out?
2. Where are sanitary sewer clean-outs?
3. What do sanitary sewer clean-outs look like?
4. How do you remove the clean-out cap?
5. How many sanitary sewer clean outs does a residential house have?
6. What if the sanitary sewer clean out is dry?
7. What if the sanitary sewer clean-out is holding water or overflowing?
8. Why is my kitchen sink stopped up?